Frequently Asked Questions
Everything you need to know about your JOSEPH shopping experience.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout, with complimentary standard shipping available on orders over $300.
How do I return an item from my order?
You may return unworn items with original tags attached within 28 days of purchase. Simply use the pre-paid return label included in your package or visit our online returns portal to initiate the process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments in select regions.
How can I find the right size?
Each product page features a detailed size guide with specific measurements. As our collections often feature tailored silhouettes, we recommend checking the 'Fit & Fabric' section for style-specific advice.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to cancel or modify orders once they are confirmed. You may return the items for a full refund once they arrive.
Does JOSEPH offer international shipping?
Yes, we ship to over 100 countries worldwide. International delivery times vary by location, and any applicable duties or taxes will be calculated and displayed during the checkout process.