Returns & Exchanges
JOSEPH offers a seamless return process within 28 days of delivery for all unworn and unaltered items. We ensure that our luxury shopping experience extends to our post-purchase care with complimentary returns for our global customers.
Request a Return
Log in to your JOSEPH account or visit our returns portal to select the items you wish to return and receive your unique Return Authorization number.
Prepare Your Package
Carefully place the items in their original designer packaging, ensuring all tags and security seals remain intact and attached to the garments.
Affix Shipping Label
Attach the pre-paid shipping label provided in your original order or via the returns portal to the outside of the box, removing any previous delivery stickers.
Ship and Track
Schedule a complimentary courier collection or drop off your package at an authorized service point, keeping your tracking number to monitor the return status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing